Cancellation Policy Reschedule Without Fees
If you need to cancel or reschedule your appointment, please let us know as early as possible so we can free the slot for another homeowner.
How to cancel or reschedule
To cancel a service call, you must speak to a live agent who will provide you with a cancellation confirmation. Please do not rely on voicemail alone if you call outside business hours.
- Give us at least 3 business hours notice before your appointment window.
- Example: if your appointment is scheduled between 12pm and 4pm, notify us by 9am on the same day.
- Our booking hours are Mon - Sat, 8:00 AM - 9:00 PM.
- Call (226) 503-8400 and speak with a live agent to cancel or reschedule.
Late cancellation fee
Please follow this policy to avoid a service call fee.
- Late cancellations or missed appointments may be charged CAD $125 + tax.
- Payment for a late-cancellation fee is due within 24 hours of the original appointment.
- Rescheduling with enough notice is always preferred when plans change.