Refund Policy Clear Pricing Rules
This refund policy explains when a refund may apply. By booking service with Royal Home Appliances, you agree to these terms together with our Warranty, Cancellation, and Terms pages.
Diagnosis fee
Our flat diagnosis fee is $89. When you approve and complete the repair with us, that diagnosis fee is waived as described when you book.
- If you decline the repair after diagnosis, the diagnosis fee remains payable.
- Diagnosis fees that are waived with an approved repair are not separately refundable as cash after the repair is complete.
Completed repairs
Once the technician and customer confirm the appliance is working and the repair is invoiced, labour for that completed repair is generally not refundable.
- If the same repaired issue returns within the warranty window, our warranty applies instead of a cash refund for labour.
- If the original warranty period has expired, book a new appointment for diagnosis and repair.
Parts and new issues
Warranty covers the specific repair performed. New unrelated problems are billed separately.
- Refusing a covered warranty visit and requesting a cash refund for labour or installed parts is not available.
- Questions about a charge? Call (226) 503-8400 and we will review your invoice with you.